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  • New to Curve

  • Account & Subscriptions

  • Curve Card

  • Curve Features

  • Transactions

  • Security

  • Current Updates


Promoted articles

  • How do I move a transaction?
  • I’ve lost my card, what should I do?
  • I’m not a Curve customer but I’ve received a verification text from Curve
  • The future of Curve
  • Coronavirus (COVID-19)
  • What is the current System Status?


New to Curve

The Basics

  • How does Curve work and who's eligible for it?
  • How do I activate my Curve Card?
  • What are the perks of using Curve?
  • Changing my personal details
  • Mobile number verification
  • Your Curve spending limits

Adding cards

  • How do I add and verify my first payment Card?
  • Adding Cards to my Curve Wallet

Delivery

  • My Curve Card hasn't arrived yet, where is it?

Referral & bonus

  • Referrals and bonus – how do they work?

Account & Subscriptions

Personal Details

  • How do I change my details?
  • How do I cancel my account?

App Related

  • Can’t sign in – what should I do?
  • How do I change my passcode?
  • How do referrals and bonuses work?

Subscriptions

  • How do I upgrade or downgrade?
  • What subscription plans are available?
  • How do I change the payment method for my subscription?
  • Who is my insurance provider and how do I contact them?
  • What's covered by my premium subscription?

Complaints

  • How do I make a complaint?

Curve Card

Your Curve Card

  • What type of card is Curve?
  • My PIN
  • What's a Virtual Curve Card?
  • Can I add my Curve Card to Apple Pay, Google Pay or Samsung Pay?
  • My card has been lost or stolen
  • Can I use Curve like my normal bank card?
See all 9 articles

Your Curve app

  • How do I delete a card from the app?
  • I can't add a card to the Curve app
  • Can’t sign in – what should I do?
  • I can't verify my mobile number in the Curve app
  • I can't activate my Curve Card

Investor card

  • My Investor Card’s details
  • I’ve lost my Investor Card, what should I do?
  • I’m getting declined ever since I’ve ordered my Investor Card
  • Upgrades & downgrades while having an Investor Card
  • Activating my Investor Card
  • How does the free Metal Investor plan work?
See all 7 articles

Curve Features

The Anti-Embarrassment Mode

  • What is the Anti-Embarrassment Mode and how does it work with Curve?
  • How do I set my backup cards up?

Balances

  • How does it work?
  • How do I view the balance of my cards?
  • Managing all my bank statements with Curve
  • My information safety

Coinbase card

  • What’s Coinbase and how does it work?
  • How to add the Coinbase card to Curve?
  • Using Coinbase with Curve

Samsung Pay Card

  • What is the Samsung Pay Card powered by Curve?

Curve Credit

  • What is Curve Credit?
  • Who’s eligible for Curve Credit?

Curve Cash

  • What is Curve Cash and how do I set it up?
  • How do I earn Curve Cash?
  • Which retailers can I earn Curve Cash with?
  • What is Curve Rewards?
  • What is the Curve Cash Auto-Use feature?

Curve Fronted

  • What’s Curve Fronted?
  • Which transactions will Curve Fronted fees apply to?
  • How can I activate/deactivate Curve Fronted?

Curve Send

  • What is Curve Send and how does it work?
  • Sending, receiving and cancelling payments

Go Back in Time

  • ★ How do I move a transaction?
  • What is Go Back in Time?
  • Which transactions can I move with Go Back in Time?
  • What happens to refunds with 'Go Back in Time' transactions?

Loyalty Wallet

  • Adding, editing and removing your loyalty card
  • Using your loyalty card

Apple Pay

  • Getting started with Apple Pay
  • How to use Apple Pay?
  • Managing your cards with Apple Pay

Google Pay

  • Getting Started with Google Pay
  • How to use Google Pay?
  • Managing your cards with Google Pay

Samsung Pay

  • Getting started with Samsung Pay
  • How to use Samsung Pay?
  • Managing your cards with Samsung Pay

Other mobile devices

  • Fitbit Pay
  • Garmin Pay
  • Wena Pay

LoungeKey

  • What is LoungeKey™?
  • What is on offer at LoungeKey™ lounges?
  • How exactly does LoungeKey™ work?
  • Where can I use LoungeKey™?
  • Can I bring my travel companions into the lounge with me?
  • Can someone else use my Curve Metal card to enter a lounge without me?
See all 8 articles

Transactions

Declines

  • Why was my payment declined?
  • Declines you can fix
  • Declines we can fix
  • The transaction declined but I was charged

Refunds

  • How do refunds work when spending with Curve?
  • Do I get refunds for purchases made with Curve Cash?
  • The refund I’ve received is incorrect
  • What happens when I get a refund on a purchase made using Curve?

Payments

  • How do online payments work?
  • Making your first purchase
  • I can't find the code to verify my bank card
  • How will my bank see my transactions with Curve?
  • What is Strong Customer Authentication (SCA) and how does it affect my payments?
  • Why was I charged to the wrong card?
See all 11 articles

Spending abroad with Curve

  • How will Curve save me money abroad?
  • What do you mean by 'supported currencies'?
  • Can I use Curve to pay a hotel or rental deposit?
  • Do I need to tell Curve when I go abroad?

Charges

  • Are there any fees associated with using Curve?

Curve Customer Protection – Raising a dispute

  • COVID-19 Related Disputes
  • What's Curve Customer Protection?
  • What's a Consumer Dispute?
  • How do I raise a chargeback claim?
  • How long do disputes/ chargebacks take to resolve?

Usage and Limits

  • Your Curve spending limits
  • What is the Fair Use Policy?

3D Secure (3DS)

  • What is 3DS and is it supported by Curve?
  • How do I accept or reject a payment?
  • My transaction was declined
  • Unrecognised transaction request

Tracking your spending

  • How are my transactions categorised in Curve?
  • How can I search and filter my transactions?
  • Can I add notes to my transactions in Curve?
  • Can I have my receipts emailed to me?
  • Can I export my transaction data?
  • Can I connect Curve to Xero?

Security

Fraud

  • I have an unrecognised transaction on my account. What should I do?
  • My card has been lost or stolen
  • I’m not a Curve customer, but I have a charge from Curve on my bank statement. What should I do?

Privacy information

  • ★ I’ve lost my card, what should I do?
  • What are you doing with my data?
  • Are my details safe with Curve?
  • Will using Curve affect my credit score?
  • Why are you doing soft credit checks?

Current Updates

Fraudulent SMS messages

  • ★ I’m not a Curve customer but I’ve received a verification text from Curve
  • I am a Curve customer and I’ve received a verification text from Curve
  • What happened?
  • My data safety
  • Phishing attempts on Curve customers

Post-Brexit Curve

  • ★ The future of Curve
  • Curve transactions on your bank statement
  • Why Lithuania?

COVID-19

  • ★ Coronavirus (COVID-19)

Status Page Updates

  • ★ What is the current System Status?
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