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Account & Subscriptions
Curve Card
Curve Features
Transactions
Security
Current Updates
Promoted articles
How do I move a transaction?
Why do my Curve transactions show up as pending?
I’ve lost my card, what should I do?
What is the current System Status?
The future of Curve
Coronavirus (COVID-19)
New to Curve
The Basics
How does Curve work and who's eligible for it?
How do I activate my Curve Card?
What are the perks of using Curve?
Changing my personal details
Mobile number verification
Your Curve spending limits
Adding cards
How do I add and verify my first payment Card?
Adding Cards to my Curve Wallet
Delivery
My Curve Card hasn't arrived yet, where is it?
Referral & bonus
Referrals and bonus – how do they work?
Account & Subscriptions
Personal Details
How do I change my details?
How do I cancel my account?
App Related
Can’t sign in – what should I do?
How do I change my passcode?
How do referrals and bonuses work?
Subscriptions
How do I upgrade or downgrade?
What subscription plans are available?
How do I change the payment method for my subscription?
Who is my insurance provider and how do I contact them?
What's covered by my premium subscription?
Complaints
How do I make a complaint?
Curve Card
Your Curve Card
What type of card is Curve?
What's a Virtual Curve Card?
My PIN
Card Expiration
My card has been lost or stolen
Can I add my Curve Card to Apple Pay, Google Pay or Samsung Pay?
See all 10 articles
Your Curve app
How do I delete a card from the app?
I can't add a card to the Curve app
Can’t sign in – what should I do?
I can't verify my mobile number in the Curve app
I can't activate my Curve Card
Investor card
My Investor Card’s details
I’ve lost my Investor Card, what should I do?
I’m getting declined ever since I’ve ordered my Investor Card
Upgrades & downgrades while having an Investor Card
Activating my Investor Card
How does the free Metal Investor plan work?
See all 7 articles
Curve Features
Curve Rewards
What are the Curve Rewards and how do they work?
My Curve Rewards
Common questions
The Anti-Embarrassment Mode
What is the Anti-Embarrassment Mode and how does it work with Curve?
How do I set my backup cards up?
Balances
How does it work?
How do I view the balance of my cards?
I don’t see the balance under my card image.
Managing all my bank statements with Curve
My information safety
Coinbase card
What’s Coinbase and how does it work?
How to add the Coinbase card to Curve?
Using Coinbase with Curve
Samsung Pay +
What is Samsung Pay + powered by Curve?
Curve Credit
What is Curve Credit?
Who’s eligible for Curve Credit?
Curve Cash
What is Curve Cash and how do I set it up?
How do I earn Curve Cash?
Which retailers can I earn Curve Cash with?
What is the Curve Cash Auto-Use feature?
Curve Fronted
What’s Curve Fronted?
Which transactions will Curve Fronted fees apply to?
How can I activate/deactivate Curve Fronted?
Curve Send
What is Curve Send and how does it work?
Sending, receiving and cancelling payments
Go Back in Time
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How do I move a transaction?
What is Go Back in Time?
Which transactions can I move with Go Back in Time?
What happens to refunds with 'Go Back in Time' transactions?
Loyalty Wallet
Adding, editing and removing your loyalty card
Using your loyalty card
Samsung Pay+ customers
Apple Pay
Getting started with Apple Pay
How to use Apple Pay?
Managing your cards with Apple Pay
Google Pay
Getting Started with Google Pay
How to use Google Pay?
Managing your cards with Google Pay
Samsung Pay
Getting started with Samsung Pay
How to use Samsung Pay?
Managing your cards with Samsung Pay
Other mobile devices
Fitbit Pay
Garmin Pay
Wena Pay
LoungeKey
What is LoungeKey™?
What is on offer at LoungeKey™ lounges?
How exactly does LoungeKey™ work?
Where can I use LoungeKey™?
Can I bring my travel companions into the lounge with me?
Can someone else use my Curve Metal card to enter a lounge without me?
See all 8 articles
Transactions
Declines
Why was my payment declined?
Declines you can fix
Declines we can fix
The transaction declined but I was charged
Refunds
How do refunds work when spending with Curve?
Do I get refunds for purchases made with Curve Cash?
The refund I’ve received is incorrect
What happens when I get a refund on a purchase made using Curve?
Payments
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Why do my Curve transactions show up as pending?
How do online payments work?
Making your first purchase
I can't find the code to verify my bank card
How does my bank see my transactions with Curve?
What is Strong Customer Authentication (SCA) and how does it affect my payments?
See all 12 articles
Spending abroad with Curve
How does Curve save me money abroad?
What do you mean by 'supported currencies'?
Can I use Curve to pay a hotel or rental deposit?
Do I need to tell Curve when I go abroad?
Charges
Are there any fees associated with using Curve?
Curve Customer Protection – Raising a dispute
COVID-19 Related Disputes
What's Curve Customer Protection?
What's a Consumer Dispute?
How do I raise a chargeback claim?
How long do disputes/ chargebacks take to resolve?
Usage and Limits
Your Curve spending limits
What is the Fair Use Policy?
3D Secure (3DS)
What is 3DS and is it supported by Curve?
How do I accept or reject a payment?
My transaction was declined
Unrecognised transaction request
Tracking your spending
How are my transactions categorised in Curve?
How can I search and filter my transactions?
Can I add notes to my transactions in Curve?
Can I have my receipts emailed to me?
Can I export my transaction data?
Can I connect Curve to Xero?
Security
Fraud
I have an unrecognised transaction on my account. What should I do?
My card has been lost or stolen
I’m not a Curve customer, but I have a charge from Curve on my bank statement. What should I do?
Privacy information
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I’ve lost my card, what should I do?
What are you doing with my data?
Are my details safe with Curve?
Will using Curve affect my credit score?
Why are you doing soft credit checks?
Staying safe online
The official Curve app and social media accounts
Curve Bug Bounty Program
HackerOne – what is it?
Curve’s bug bounty program
Current Updates
Curve phone calls
Why did I receive an SMS after calling Curve?
Why do you need my email?
Is this safe?
Status Page Updates
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What is the current System Status?
Post-Brexit Curve
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The future of Curve
Curve transactions on your bank statement
Why Lithuania?
COVID-19
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Coronavirus (COVID-19)
