Ordering & delivery
Frequently Asked Questions
Ordering Curve
Delivery
Getting started
The Curve Mastercard®
- Can I use Curve like my normal bank card?
- Is Curve accepted everywhere?
- What type of card is Curve?
- How does Curve affect my relationship with my bank?
- Can I add my Curve card to Apple Pay or Google Pay?
- Can I use Curve at ATMs?
The Curve App
The Basics
- Adding your first card to Curve
- Activating your Curve Mastercard®
- Making your first purchase
- Are there any fees associated with using Curve?
- How do I change cards in the Curve app?
- Can I change cards if I have no battery/data?
Adding your cards to Curve
Apple Pay
- What Is Apple Pay?
- Which devices can I use Apple Pay with?
- How do I add my Curve card to Apple Pay?
- Where can I use Apple Pay? Can I use it abroad?
- How do I make my Curve card the default Card in Apple Pay?
- Can I continue to use Apple Pay if I lock my Curve card in the app?
Privacy and Security
Features & benefits
Curve Send
- What is Curve Send?
- Where is my Curve Cash card?
- When can I spend my Curve Cash?
- What if I didn’t allow access to my contacts and now want to use Curve Send?
- How can I send money to another Curve customer?
- Can I send money to someone who doesn’t have Curve?
LoungeKey
- So how exactly does LoungeKey™ work?
- What if I need extra assistance at the airport lounge?
- Can I enter the lounge if I’ve forgotten to bring or lost my Curve Metal Mastercard® card?
- Can someone else use my Curve Metal Mastercard® card to enter a lounge without me?
- Can I bring my travel companions into the lounge with me?
- What is on offer at LoungeKey™ lounges?
Curve Cash
- What is Curve Cash?
- Which retailers can I earn Curve Cash with?
- I’m already on a different rewards programme, how does Curve Cash affect me?
- How much are Curve Cash points worth?
- How do I get set-up with Curve Cash?
- How long does Curve Cash last?
Curve Fronted
- For which transactions will Curve Fronted fees apply?
- Can I use Curve to make payments to HMRC?
- Does Curve charge a fee to make payments to HMRC?
- Are there spending limits to HMRC payments?
- I got a decline after making a payment to HMRC. What happened?
- How is the fee legal when surcharges are banned in the EU?
Earning and Spending Curve Rewards
Curve Rewards programme (you are eligible if you signed up before the 16th of February, 2018)
Curve Cashback
Spending with Curve
- Making your first purchase
- Your Curve spending limits
- Are there any fees associated with using Curve?
- How will my bank see my transactions with Curve?
- Am I covered by section 75 of the Consumer Credit Act?
- Why is my transaction "pending" or delayed?
Tracking your spending
- ★ How can I search and filter my transactions?
- Can I connect Curve to Xero?
- Can I add notes to my transactions in Curve?
- How are my transactions categorised in Curve?
- Can I have my receipts emailed to me?
- Can I add receipts to purchases?
Using Curve abroad
- ★ How will Curve save me money abroad?
- Is there a fee to make purchases abroad with Curve?
- Is there a fee to withdraw cash abroad?
- What foreign exchange rates will I pay?
- What do you mean by 'supported currencies'?
- Can I use Curve to pay a hotel or rental deposit?
Troubleshooting & issues
Payment Issues
- I can't activate my Curve Mastercard®
- Why was my purchase "declined"?
- I can't find the code to verify my bank card
- I've been charged on the wrong card
- PayPal have charged my purchase in the wrong currency
- TFL says I went to Victoria Street but I haven’t travelled there
Your Curve app
Miscellaneous Issues
A guide to transactions
Curve Customer Protection
Spending abroad with Curve
- How will Curve save me money abroad?
- Is there a fee to make purchases abroad with Curve?
- Is there a fee to withdraw cash abroad?
- What foreign exchange rates will I pay?
- What do you mean by 'supported currencies'?
- Can I use Curve to pay a hotel or rental deposit?
Payment Disputes
- I am not a Curve customer but I can see a Curve transaction on my statement. What should I do?
- If I want to raise a dispute/ chargeback for a purchase on my Curve Mastercard®, should I contact my bank?
- How long do disputes/ chargebacks take to resolve?
- I am in dispute with a merchant for a purchase I made using my Curve Mastercard®. What should I do?
- What is a dispute/chargeback?
- I don’t recognise a transaction on my Curve Mastercard®. What should I do?
Go Back in Time
Usage and Limits
Refunds with Curve
Managing my account
Curve Subscription Tiers
- What subscription tiers does Curve offer?
- Who is my insurance provider and how do I contact them?
- Who is eligible for Curve Metal?
- What colour Curve Metal cards can I get?
- How do I upgrade my subscription?
- Does upgrading to Curve Black or Curve Metal, change my access to Curve Cashback?
Your Curve Account
- ★ How do I lock my card in the app?
- My card has been lost or stolen
- How do I delete a card from the app?
- How do I find out what my PIN is?
- How do I change my PIN?
- How do I change my Curve app pass code?