Ordering & delivery
Frequently Asked Questions
The Curve Waitlist
Ordering Curve
Delivery
Getting started
The Curve Mastercard®
- Can I use Curve like my normal bank card?
- Is Curve accepted everywhere?
- What type of card is Curve?
- How does Curve affect my relationship with my bank?
- Can I add my Curve to Apple Pay or Google Pay?
- Can I use Curve at ATMs?
The Curve App
The Basics
- ★ Your Curve spending limits
- Will using Curve affect my credit score?
- Making your first purchase
- Adding your first card to Curve
- My first transaction was declined!
- Activating your Curve Mastercard®
Adding your cards to Curve
Privacy and Security
Features & benefits
Curve Send / Curve Transfer (BETA)
- How do I join the BETA program?
- How can I send money to a friend?
- How will Curve know who my friends are?
- What happens if I send money to the wrong person?
- Can you send money as a bank transfer?
- Can I move money between my own accounts/cards?
LoungeKey
- So how exactly does LoungeKey™ work?
- What if I need extra assistance at the airport lounge?
- Can I enter the lounge if I’ve forgotten to bring or lost my Curve Metal Mastercard® card?
- Can someone else use my Curve Metal Mastercard® card to enter a lounge without me?
- Can I bring my travel companions into the lounge with me?
- What is on offer at LoungeKey™ lounges?
Earning and Spending Curve Rewards
Curve Cash
- What is Curve Cash?
- Which retailers can I earn Curve Cash with?
- I’m already on a different rewards programme, how does Curve Cash affect me?
- How much are Curve Cash points worth?
- How do I get set-up with Curve Cash?
- How long does Curve Cash last?
Curve Rewards programme (you are eligible if you signed up before the 16th of February, 2018)
- What is Curve Rewards?
- Which retailers can I earn Curve Rewards with?
- How much are Curve Rewards points worth?
- How do I upgrade to Curve Black?
- How do I refer friends?
- What happens if I get a refund on a transaction I earned points for?
Curve Cashback
Spending with Curve
- Making your first purchase
- Can I use Curve like my normal bank cards?
- Your Curve spending limits
- Are there any fees associated with using Curve?
- How will my bank see my transactions with Curve?
- Am I covered by section 75 of the Consumer Credit Act?
Tracking your spending
- ★ How can I search and filter my transactions?
- Can I connect Curve to Xero?
- Can I add notes to my transactions in Curve?
- How are my transactions categorised in Curve?
- Can I have my receipts emailed to me?
- Can I add receipts to purchases?
Using Curve abroad
- ★ How will Curve save me money abroad?
- Is there a fee to make purchases abroad with Curve?
- Is there a fee to withdraw cash abroad?
- What foreign exchange rates will I pay?
- What do you mean by 'supported currencies'?
- Can I use Curve to pay a hotel or rental deposit?
Troubleshooting & issues
Payment Issues
- Can I use my Curve card on gov.uk sites, such as HMRC?
- Why was my purchase "declined"?
- I can't activate my Curve Mastercard®
- I can't find the code to verify my bank card
- I've been charged on the wrong card
- PayPal have charged my purchase in the wrong currency
Your Curve app
Miscellaneous Issues
A guide to transactions
Curve Customer Protection
Spending abroad with Curve
- How will Curve save me money abroad?
- Is there a fee to make purchases abroad with Curve?
- Is there a fee to withdraw cash abroad?
- What foreign exchange rates will I pay?
- What do you mean by 'supported currencies'?
- Can I use Curve to pay a hotel or rental deposit?
Payment Disputes
- I am not a Curve customer but I can see a Curve transaction on my statement. What should I do?
- If I want to raise a dispute/ chargeback for a purchase on my Curve Mastercard®, should I contact my bank?
- How long do disputes/ chargebacks take to resolve?
- I am in dispute with a merchant for a purchase I made using my Curve Mastercard®. What should I do?
- What is a dispute/chargeback?
- I don’t recognise a transaction on my Curve Mastercard®. What should I do?
Go Back in Time
Usage and Limits
Refunds with Curve
Managing my account
Curve Subscription Tiers
- What subscription tiers does Curve offer?
- Who is my insurance provider and how do I contact them?
- Do I need to start paying for a subscription if I already paid £50 for Curve Black?
- Why is Curve moving to a subscription model?
- Who is eligible for Curve Metal?
- What colour Curve Metal cards can I get?
Your Curve Account
- ★ How do I lock my card in the app?
- My card has been lost or stolen
- How do I delete a card from the app?
- How do I find out what my PIN is?
- How do I change my PIN?
- How do I change my Curve app pass code?