Getting started
What is Curve?
The Basics
- ★ Coronavirus (COVID-19)
- ★ Your Curve spending limits
- Are there any fees associated with using Curve?
- Will using Curve affect my credit score?
- Adding your first card to Curve
- How do I activate my Curve card?
The Curve App
Adding your cards to Curve
Your Curve card
- What determines whether I get a personal Curve card or a business Curve card?
- Can I use Curve like my normal bank card?
- Is Curve accepted everywhere?
- What type of card is Curve?
- How does Curve affect my relationship with my bank?
- Can I add my Curve card to Apple Pay, Google Pay or Samsung Pay?
Delivery
Features & benefits
Samsung Pay Card
Curve Credit
Digital First
- Will I receive a physical card?
- How do I order a physical card?
- Why are you charging £4.99 for a physical Curve Blue card?
- How do I see my card details?
- If I order a physical card, will it have the same details as my digital one?
- How do I pay for transactions over £45 when Chip and PIN might be required?
Curve Fronted
- How can I activate/deactivate Curve Fronted?
- For which transactions will Curve Fronted fees apply?
- Can I use Curve to make payments to HMRC?
- Will I be charged a fee for Curve Fronted Transactions?
- Are there spending limits for Curve Fronted?
- Will Curve Fronted transactions affect my credit rating?
Investor card
- How do I see my Investor card’s details?
- If I lose my Red Plastic Investor card, how do I get a new one?
- If I lose my Black Metal Investor card, how do I get a new one?
- Why was my card declined after my Investor card was dispatched?
- If I’ve got a Red Plastic Investor card, and I upgrade to Metal, will I receive a Black Metal Investor card?
- If I’ve got a Black Metal Investor card, and I downgrade to Curve Blue or Curve Black, will I get to keep my Black Metal Investor card?
Curve Cash
- What is Curve Cash?
- Which retailers can I earn Curve Cash with?
- I’m on a different rewards programme, how does Curve Cash affect me?
- How much are Curve Cash points worth?
- How do I get set up with Curve Cash?
- Are there any restrictions to Curve Cash?
Apple Pay
- What Is Apple Pay?
- Which devices can I use Apple Pay with?
- How do I add my Curve card to Apple Pay?
- Where can I use Apple Pay? Can I use it abroad?
- How do I make my Curve card the default Card in Apple Pay?
- Can I continue to use Apple Pay if I lock my Curve card in the app?
Google Pay
- What is Google Pay?
- Which devices can I use Google Pay with?
- How do I add my Curve card to Google Pay?
- I’ve lost my phone, how can I disable Google Pay?
- Can I continue to use Google Pay if I lock my Curve card in the app?
- How do I stop getting notifications for every payment I make?
Samsung Pay
- What is Samsung Pay?
- How do I add my Curve card to Samsung Pay?
- Which devices can I use Samsung Pay with?
- I’ve lost my phone, how can I disable Samsung Pay?
- Can I continue to use Samsung Pay if I lock my Curve card in the app?
- How much can I spend with Samsung Pay?
Curve Send
- What is Curve Send?
- Where is my Curve Cash card?
- When can I spend my Curve Cash?
- What if I didn’t allow access to my contacts and now want to use Curve Send?
- How can I send money to another Curve customer?
- Can I send money to someone who doesn’t have Curve?
AXA Insurance
LoungeKey
- What is LoungeKey™?
- What is on offer at LoungeKey™ lounges?
- So how exactly does LoungeKey™ work?
- Where can I use LoungeKey™?
- Can I bring my travel companions into the lounge with me?
- Can someone else use my Curve Metal card to enter a lounge without me?
Curve Rewards programme (you're eligible if you signed up before the 16th February, 2018)
Tracking your spending
Signup Bonus
Troubleshooting & issues
Payment Issues
- Why was my purchase declined?
- The transaction declined but I was charged
- I'm getting declines because of entering the wrong PIN
- I’ve had a decline because I’ve hit "spending limits"
- I can't find the code to verify my bank card
- Why was I charged to the wrong card?
Your Curve app
Miscellaneous Issues
Transactions with Curve
3D Secure (3DS)
Spending abroad with Curve
Go Back in Time
Usage and Limits
Refunds with Curve
Spending with Curve
- Making your first purchase
- Your Curve spending limits
- Are there any fees associated with using Curve?
- How will my bank see my transactions with Curve?
- What is Strong Customer Authentication (SCA) and how does it affect my payments?
- Am I covered by section 75 of the Consumer Credit Act?
Managing my account
Curve Subscription Tiers
- What subscription tiers does Curve offer?
- What colour Curve Metal cards can I get?
- How do I upgrade my subscription?
- How do I change the payment method for my subscription?
- How do I downgrade my subscription?
- Who is my insurance provider and how do I contact them?
Your Curve Account
- ★ I’ve lost my card, what should I do?
- How do I delete a card from the app?
- How do I find out what my PIN is?
- How do I change my PIN?
- How do I change my Curve app pass code?
- How do I cancel my account?
Your Personal Details
Complaints
Security with Curve
Fraud
Curve Customer Protection - Raising a Dispute
- COVID-19 Related Disputes
- What is Curve Customer Protection?
- What is a Dispute/Chargeback?
- How do I raise a claim?
- Will I be refunded straight away?
- How long do disputes/ chargebacks take to resolve?