If your card is missing please lock it in-app. This will prevent anyone from using your Curve Mastercard® but you can unlock it if you find it again.
Tap on the card menu at the bottom left of the app and then tap on the Lock Card button.
To unlock, go to the same place and click Unlock Card.
Choose the menu on the bottom left of the app, then Lock Card.
If you don't have access to the app and have misplaced your card, please call our emergency lost and stolen phone line: +44 203 322 2585*.
If your Curve is gone forever, message one of the support team in-app or email firstname.lastname@example.org so they can cancel your card and issue a replacement (free of charge).
* You may be charged by your network provider.
“Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051)”