When you add your payment card to Curve, we will send through a small charge to verify that your card is active. There are two ways we might verify your card, 3DS verification and sending you a microcharge.
If you see a charge of £1 (or equivalent in your payment card’s currency) pending on your payment card, and can’t see a code in the format C-[XXXXXX], this is likely an attempt at 3DS verification. This amount is reversed immediately and should be reflected on your underlying statement within a day.
If the 3DS verification fails, we’ll send your payment card a small charge (under £1.50, or equivalent in your payment card’s currency) which is immediately refunded. In the transaction reference, we’ll embed a code which you’ll need to verify your card.
You can find the verification code in the bank statement of your underlying card. The code can take up to 5 days to appear on your bank statement, depending on your card issuer. If you’d like to know sooner, you can call your bank and ask for the code.
The code you’re looking out for will be in the format: C-[XXXXXX].
Once you enter this code in the app, you’ll be able to use your card with Curve!
If after all this you’re still unable to use your payment card, please send an email to email@example.com or raise a ticket in-app and we’ll look into it!