Great, your Curve Card arrived! But, before you can use it, you need to activate it in-app.
Before you can activate your Curve Card, you need to make sure you’ve got the following in place:
- An EEA issued Mastercard® or Visa debit or credit card in your own name, verified by either 3DS or microcharge, on your Curve account.
- A verified email address.
- A verified phone number.
Once those are in place, you’ll be able to activate your Curve Card!
To activate your card, open the Curve app on iOS or Android and tap the “Account” tab in the navigation bar. Then select “Activate your Card” and enter the last four digits of your Curve Card number when prompted.
Investor cards & Samsung Pay +
If you’ve got an Investor or a Samsung Pay +, it's essential that you don't activate your Curve Card before you receive it as this would put you at risk of fraud. While there are no bank details on the card, if someone intercepts it in the mail, they could use the contactless functionality.
If you do this by mistake, please lock your card in-app by selecting the "Card" tab, then the "Lock Card" button.
Once you've received your Investor or Samsung Pay +, go to the “Card” tab in your Curve app, where you’ll see an option to activate it. To do so, just tap the button in your app!
Still having trouble?
If you’ve completed all of the steps above and still can't activate your Curve Card, please send us an email at firstname.lastname@example.org and we'll look into this for you.
The Curve Card, the Samsung Pay Card and the E-money related to these cards is issued in the UK by Curve OS Limited, authorised in the UK by the Financial Conduct Authority to issue electronic money (firm reference number 900926). Curve OS Ltd, registered in England and Wales, United Kingdom (company reference number: 09523903) and located at 15-19 Bloomsbury Way, Holborn, London, United Kingdom, WC1A 2TH.
The Curve Card and the e-money related to cards issued in the EEA is issued by Curve Europe UAB, authorised in Lithuania by the Bank of Lithuania (electronic money institution license No. 73 issued on 22 of October, 2020). The Curve Card and Samsung Pay Card are issued pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark of Mastercard International Incorporated. Curve Europe UAB, registered in Lithuania (company reference number: 305626541) and located at Jogailos g. 9, LT-01116 Vilnius.