If you are in dispute with a merchant for a purchase made using your Curve Mastercard®, we recommend that you should always try to resolve the dispute directly with the merchant in the first instance. If you are unable to resolve your dispute with the merchant directly, please get in touch with our Support team (firstname.lastname@example.org) with the details of the purchase you are disputing. Please provide the following evidence:
- Full details of what you have purchased, including details of the item or service that you haven’t received.
- Copies of all documentation relating to the charges, e.g. invoices, receipts, confirmation of orders.
- Evidence that you have attempted to contact the merchant to resolve the dispute with them directly.
Once we have all the evidence required, we’ll be able to submit a Chargeback on your behalf.
“Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051)”