Oh no! We can fix this and make sure your money’s safe in the process.
First, if your card is missing, please lock it in the Curve app. This will prevent anyone from using your Curve card. If you find it again, you can easily unlock it, however, we recommend replacing it if the card has been out of your possession for security reasons.
To lock your card, tap on the “Card” icon on the bottom left of the app and toggle on (swipe right) the Lock Card button.
To unlock your card, go to the same place and toggle the Lock Card button to the left.
If you don't have access to the Curve app and have misplaced your card, please call our emergency phone line: +44 203 322 2585*.
How to contact us
If your card has been lost or stolen, you can report this to our team by raising a ticket in-app or by emailing firstname.lastname@example.org. You may also call our emergency phone line: +44 203 322 2585*
We'll ask you for to verify your year of birth and shipping address, as well as for information on your last recognised transaction in your Curve app.
For Curve Blue and Black customers, please note as per our Terms of Service, we may charge a £5 fee to reissue your Curve card. This amount goes towards the cost of replacing your card.
For Curve Metal customers, please note as per our Terms of Service, we may charge a £50 fee to reissue your Curve Metal card. This amount goes towards the cost of replacing your card.
* You may be charged by your network provider.
“The Curve card and E-money is issued by Curve OS Limited (company No. 09523903) authorised in the UK by the Financial Conduct Authority to issue electronic money (firm reference number 900926). Mastercard® is a registered trademark of Mastercard International Incorporated."