If your card is missing please lock it in the Curve app. This will prevent anyone from using your Curve Mastercard®. If you find it again, you can easily unlock it, however we recommend replacing it if the card has been out of your possession for security reasons.
To lock your card, tap on the 'card' icon on the bottom left of the app and toggle on (swipe right) the Lock Card button.
To unlock your card, go to the same place and toggle the Lock Card button to the left.
If you don't have access to the Curve app and have misplaced your card, please call our emergency phone line: +44 203 322 2585*.
If you need a replacement card, please contact our Customer Experience Team in-app or email firstname.lastname@example.org.
For Curve Blue or Black customers, please note as per our Terms of Service (see here - section 14.2), we’re now charging a £5 fee to reissue your Curve Card. This amount goes towards the cost of replacing your card.
For Curve Metal customers, please note as per our Terms of Service (Section 14.2), we’re now charging a £45 fee to reissue your Curve Metal Card. This amount goes towards the cost of replacing your card.
* You may be charged by your network provider.
“Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051)”