If you are seeing transactions from “CRV*” on your bank or card statement and do not have a Curve account, this is usually because your card details were added by an authorised friend or family member - please check with any family or household members who might have had permission to use your card (e.g. children, spouse, etc.).
If you have reason to believe that your card details have been used by someone else without your authorisation, please get in touch immediately with your Bank/ Card provider to file a dispute and request that your card be cancelled and reissued - this is the best way to ensure that your information is secured as soon as possible.
Once you have informed your bank or card company that the charges were unauthorised, they will be able to walk you through the dispute process. They will reimburse you for your loss and will file a chargeback with Curve separately for that amount.
For more information about what Curve is and how it works, check out our website at www.curve.com.