If you are seeing transactions from “CRV*” on your bank or card statement and do not have a Curve account, this is usually because your card details were added by an authorised friend or family member – please check with any family or household members who might have had permission to use your card (e.g. children, spouse, etc.).
If you have reason to believe that your card details have been used by someone else without your authorisation, get in touch with us at email@example.com and your bank/card provider immediately.
Your bank will be able to cancel and reissue your card immediately, whilst Curve will be able to investigate where your card has been added and ensure appropriate action is taken. Curve will then be able to advise you on how to dispute the unauthorised transaction(s).