Refund received back to a payment card
If you’ve received a refund in a different currency or a refund that’s less than you were expecting, please send us an email at support@curve.com. Let us know which transaction this refund relates to, what was its original value and whether it was a full or a partial refund.
We’ll make sure you’re not left out of pocket!
Refund received to Curve Cash – incorrect currency
At the moment, Curve Cash is only available in GBP but we’re working on bringing you other currencies too.
Currently, refunds received in Curve Cash are always processed in GBP. If a refund is received in other currencies, we’ll first convert it into GBP and then into Curve Cash.
If you feel that the refund you’ve received hasn’t been calculated correctly, send us an email at support@curve.com and we’ll be happy to help! Let us know which transaction this refund relates to, what was its original value and whether it was a full or a partial refund, and we’ll look into it.