Curve offers similar protection to a standard UK high street bank debit card where users will not be liable for unauthorised purchases from the moment they inform us that their card has been stolen (see terms of service for full information).
In the same way as PayPal or Amazon, 3rd party purchases using Curve are not a direct purchase from the user’s original card, so the purchases are not covered by Section 75 of the Consumer Credit Act.
However, Curve customer purchases are covered by Curve Customer Protection, as standard for up to £100,000: an added layer between you and unscrupulous sellers. You can read more about Curve Customer Protection here.
Curve users are also protected by Mastercard® chargeback rights, where refunds may be provided if goods are damaged, not as described, or the merchant has ceased trading.
The Curve Card, the Samsung Pay Card and the E-money related to these cards is issued in the UK by Curve OS Limited, authorised in the UK by the Financial Conduct Authority to issue electronic money (firm reference number 900926). Curve OS Ltd, registered in England and Wales, United Kingdom (company reference number: 09523903) and located at 15-19 Bloomsbury Way, Holborn, London, United Kingdom, WC1A 2TH.
The Curve Card and the e-money related to cards issued in the EEA is issued by Curve Europe UAB, authorised in Lithuania by the Bank of Lithuania (electronic money institution license No. 73 issued on 22 of October, 2020). The Curve Card and Samsung Pay Card are issued pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark of Mastercard International Incorporated. Curve Europe UAB, registered in Lithuania (company reference number: 305626541) and located at Jogailos g. 9, LT-01116 Vilnius.