Your Curve card may come with initial spending limits and caps which are lower than our standard limits (see our article on, Your Curve Spending Limits).
These lower limits and caps are put in place by our risk team and are there to protect you against fraud. As a result, a transaction you thought was within your spending limits may be unexpectedly declined.
If you want to make sure you move up to our standard limits, keep using your Curve card for your day to day spend and provide us with any additional information we may ask of you, to verify your identity.
To check what your current limits are, go to the Curve app and follow the below instructions:
- Android: Tap the 'hamburger' menu at the top left and choosing "Curve Limits".
- iOS: Tap the 'card' menu at the bottom left and choosing "See your Curve Limits".
Secondly, a transaction may also be declined when Curve’s risk engine flags a certain transaction as out of character or potentially fraudulent. Curve's risk engine helps to protect you from fraud by monitoring and occasionally blocking transactions in real-time.
If you've been using Curve regularly for 4-6 weeks and you are still not on our standard limits, please get in touch with us at firstname.lastname@example.org. We'll be happy to look at your account with you and see if we can increase your limits.