To check what your current Curve limits are, go to the Curve app and Tap the “Account” button in the bottom left. Then, choose “View your Curve Limits”.
If you’re nearing your spending limits, email firstname.lastname@example.org or raise a ticket in-app, we may be able to raise them.
As a new customer, your transaction may also be declined when Curve’s risk engine flags it as out of character or potentially fraudulent. Curve's risk engine helps to protect you from fraud by monitoring and occasionally blocking transactions in real-time.
It’s worth noting that our risk engine is particularly sensitive when you’re a new customer. We’d recommend carrying another card for large or important purchases in your first few weeks of using Curve.