That’s frustrating, but we can help! Here’s a few reasons why you might not be able to sign:
The wrong email
The first thing to check is if you’re signing in with the correct email. If you’re unsure, it’s worth searching your “Welcome to Curve” email that was sent when you opened your account. Check the email you received it at to see the exact email address you used to sign up.
If at any time in the signup process you’re asked to enter your phone number, you’ve got the wrong email. If you’re still stuck, email email@example.com and we’ll help get you back on track.
We use magic links to get you securely back into your Curve account. If you don’t receive your magic link, it’s worth checking your spam to see if it’s got mixed up.
If you’ve requested a magic link, but the link doesn’t work, first make sure you’re accessing the email on your device with the Curve app. You can’t use a magic link on a desktop!
If the link still isn’t working, simply delete the email and request a new one. This should get you back into your account.
If you’re still stuck, email firstname.lastname@example.org and we’ll help get you back on track.
Sometimes, your Curve data might not migrate correctly on to your new phone. As an easy fix, delete and reinstall the Curve app. You’ll then be able to sign in as normal.
If at any point in the confusion you accidentally ordered a new Curve card, let us know; we'll be able to cancel it for you!