To make a claim, you will need to get in touch with us within 120 days of the purchase or receipt of goods or date of the event.
In the first instance, contact the merchant and try to resolve the problem directly with them. If you’re still unable to reach a resolution with the merchant, get in touch with Curve and email us at firstname.lastname@example.org with the following information:
- A detailed description of events
- Booking/Order confirmation
- Evidence showing you’ve attempted to resolve with the merchant (emails/call logs) - this must be written communication
- Any other evidence you feel may help your case
In order to be eligible for Curve Customer Protection, please make sure to raise the issue with us, rather than your underlying payment card issuer. If you raise a claim with your underlying payment card issuer, you may not be eligible for Curve Customer Protection.