You can make a claim in any of the following scenarios:
Goods or Services Not Received (check for delivery notices)
This is when you haven’t received goods or services as promised by the merchant. Please check your delivery notice before reaching out to Curve as we might need it as evidence.
Goods or Services Defective
This is when goods or services don’t match their description or are faulty. Examples include:
- The quality or workmanship of the product isn’t as described.
- The specified colour, size, or quantity isn’t as described
- The goods provided are faulty or not fit for purpose
This is when the goods were not produced by an authorised manufacturer of the goods so they infringe on intellectual property rights.
Merchant Failed to Refund
This is when the merchant failed to disclose its refund policy at the time of the transaction and is unwilling to accept a return or cancellation of goods or services. This includes instances where the merchant hasn’t responded to the return or the cancellation communication or has refunded a smaller amount than the original amount without proper reasons.
This also includes cases where the merchant has confirmed that the refund will be processed but the user hasn’t received this refund yet.
This is when you’ve been debited more than once for the same transaction.