We strive to put the customer at the heart of our product, so if you have a complaint, we're truly sorry to hear you’re not happy with our service. By making a complaint, you can give us an opportunity to investigate and make things right.
You can contact us by using our in-app support or you can email our complaints team directly at firstname.lastname@example.org with the subject line 'Formal Complaint'.
Information you need to give to complain:
To successfully resolve your complaint as quickly as possible, please provide the following:
- A description of your concern
- What you would like us to do to put things right
- Your name and address