We’ll keep you updated on the progress of your complaint by email at the address linked to your Curve account.
We’ll always contact you to discuss our final response, providing an explanation of what we have found, what we plan to do as a result and why we made the decision. We’ll email you our final response. We aim to deal with complaints as quickly as possible - this will usually be 15 working days, and no longer than 8 weeks. We’ll keep you updated on our progress.