We’re sorry if you’re not happy with the decision we've taken. If you wish to take your complaint further, you can ask the Financial Ombudsman Service to look into it for you.
The Financial Ombudsman is a free, independent service for resolving disputes between customers and financial services institutions. You'll need to contact them within 6 months of our final response letter – and they'll ask to see the letter as summary of our investigation of your complaint.
The Ombudsman’s contact details are:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Or you can visit their website http://www.financial-ombudsman.org.uk/consumer/complaints.htm for more information.