For a transaction that has been made on your Curve card, you should always come directly to Curve to raise a claim, rather than your underlying payment card issuer.
To make a claim, you need to get in touch with us within 120 days of the purchase or receipt of goods or date of the event, to keep in line with Mastercard Rules and Regulations.
Before you come to us, please contact the merchant and try to resolve the problem directly with them and ask for a refund. If you’re unable to reach a resolution with the merchant, get in touch with Curve and we can help you with your claim.
If unsuccessful, you can contact us via our Chargeback Form here and we'll be happy to help.