If your purchase is covered by our Customer Protection Policy, we will refund you as soon as we have raised your chargeback. A member of our Disputes Team will confirm when your refund has been processed, and it usually takes between 1-5 working days for the refund to reach your account.
It may be worth noting that this is a temporary refund, and, should the merchant have grounds to challenge your dispute, we may have to re-debit the temporary refund that we gave whilst raising your dispute.
Decisions on refunds are made at Curve’s sole discretion, and not every purchase is covered by our Customer Protection Policy. You can find out what is and isn’t covered by clicking here.