I am unable to get to my destination due to cancelled flight/border closures and travel restrictions. Can I raise a chargeback against the hotel I was due to stay at?
Answer: No. Curve does not have chargeback rights if a cardholder can’t use or access services made available by a merchant, as the merchant has fulfilled its obligations and the merchant hasn’t cancelled.
I’m concerned about travelling due to COVID-19 and decide not to fly following precautionary advice from the Government. Do I have chargeback rights for my flights even if they have not been cancelled?
Answer: No. Curve does not have chargeback rights if a cardholder can’t use or access services made available by a merchant, as the merchant has fulfilled its obligations and the merchant hasn’t cancelled.
My flights/hotel booking have been cancelled due to the COVID-19 travel restrictions. Can I raise a chargeback against the airline/hotel?
Answer: Yes. Curve can raise a chargeback for you if the goods/services you purchased aren’t provided. This includes when they’ve been cancelled by the merchant due to Government restrictions or insolvency. We’d recommend that you attempt to resolve this dispute with the merchant first, however, we’ll be happy to assist if the merchant can’t help.
I had booked tickets for a music/sports event with my Curve Mastercard, however, due to the COVID-19 restrictions, this has been rescheduled and I can’t / no longer wish to attend the new date. Can I raise a chargeback against the event organiser for this transaction?
Answer: Yes. There is a chargeback right when services are changed or postponed and this is not accepted by the cardholder. Cardholders are not obligated to accept the alternative services unless stated in the merchant’s Terms and Conditions.