Refunds aren’t processed by retailers in real-time and we tend to receive them 1-5 working days after they’ve been requested. You’ll be able to get your money back straight to your payment card or to your Curve Cash account.
Refund’s back to your payment card
If you made a transaction using a payment card linked to your Curve account and you’re expecting a refund, you should see your money back on the original bank account within 1-5 business days from the moment we process it.
Refund’s back to your Curve Cash balance
In case the refund couldn’t be matched to the original transaction, we’ll instantly process it to your Curve Cash account. The refund will show in your Curve Cash balance on the date it was refunded – click on the transaction to see the full details.
Keen to move your Curve Cash refund to another account? Well, we’re working on a feature that will allow you to move your Curve Cash balance to any card within your Curve Wallet. As soon as this functionality is available, you’ll be able to move your money from Curve Cash account and withdraw it if you’d like to.
You can read more about our future plans for refunds here.