We’re sorry to hear that you’ve had a decline. There are a variety of reasons why this may have happened. This was most likely caused by one of the following:
Problems paying with your digital wallet?
We’re aware that you may have some payment issues when trying to use your current Curve card with your digital wallet (That includes: Apple Pay, Google Pay. Samsung Pay, Garmin Pay, wena pay and Fitbit Pay).
To prevent any potential payment issues, please first delete your Curve card from your digital wallet on all of your devices and re-add it using your current Curve card details.
If you don’t receive an SMS verification code or don’t see the option to ask for one, please email us via email@example.com or raise a ticket in-app, and we’ll get it sorted!
If your digital wallet app automatically fills in the Curve card details for you (which means you only have to enter the CVV to add your Curve card to your digital wallet), please choose the option to “Add a different card” and manually enter all of your current Curve card details.
Problems paying online?
Once you’ve received and activated your Investor card, you may get a decline when paying for a subscription or recurring payment online, which in the app might say it’s “Declined as your new Curve card is on the way.”
To fix this, please make sure you’re using your new Investor card details with the merchant online and the website isn’t auto-filling your details. You can do so by updating your card details on the associated website or browser.
Still having trouble making payments?
Please reach out to us by emailing firstname.lastname@example.org or raise a ticket in-app, and we’ll look into it!