If you do not recognise a transaction on your Curve account, and you believe you have been a victim of fraud, in the first instance, please make sure that you lock your card in the Curve app. This will prevent any further unauthorised charges being debited to your account.
- To lock your card, tap on the “Card” icon on the bottom left of the screen and toggle on (swipe right) the Lock Card button.
Check your transaction history in your Curve Wallet for details of the transaction – specifically the merchant, location, and the date or time of the payment. We’ll need these details in order to assist you.
A transaction may be unrecognised for the following reasons:
- The merchant may use a different name when it takes money from your account
- The transaction could relate to a recurring subscription payment that was signed up to
- The transaction is an international transaction, where the amount debited from your account is different to what was expected, due to changes in the exchange rate
If you still don’t recognise the transaction on your account, please don’t worry. Please get in touch with us and our Fraud Team will be able to investigate this for you.
If the transactions are confirmed to be fraudulent, we will refund you for any unauthorised payments as soon as possible, as well as sending a new card out to you.