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How do I change my details?

This depends on the detail and the device. You can change some of your details directly in the app. 

Changing your email and phone number:

iOS

Android
  1. Tap “Account” in the Curve app (bottom of the screen).
  2. Tap “Settings” (top right).
  3. Tap on your email address or phone number to change (if it’s your phone number you want to update, you’ll be asked to verify your new number).
  1. Tap “Account” in the navigation bar at the bottom.
  2. Tap the “Settings” (top right).
  3. Tap on your phone number to change.

Changing your address

Changing your address in the app is the same for both Android and Apple devices:

  1. Tap “Account” in the Curve app (bottom of the screen).
  2. Tap “Settings” (top right).
  3. Tap on your address to make changes.

Remember! You won’t be able to change the country of your residence via the Curve app. If you’ve moved abroad or experienced any issues while changing your address in the app, please get in touch with us via the Curve app or the form here. 

If you’re a UK customer, you can skip the typing – just enter your postcode and select the correct address from the drop-down list.

Address_empty_1_iphone12miniblack_portrait.png

If you’re a European customer you have to enter your address manually. 

Address_manual_entry_iphone12black_portrait.png

Mobile number verification

We strongly recommend verifying your phone number. We’ll send you an SMS verification code which you should get within a couple of hours, depending on your network provider. We currently support most Apple, Android and Huawei devices.

If you don’t receive your verification code within 24 hours:

✔️ Check if the phone number is correct and that you have a phone signal to receive SMS messages.

✔️ Get in touch with us here and we’ll look into it.

 

Got stuck somewhere along the way? Contact us via this form (including your date of birth for security reasons) and we'll be happy to assist you further.

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