For your online payments to be successful you have to make sure that you’ve activated your Curve Card and you’ve verified your payment card selected in the Curve app.
You can then use your Curve Card anywhere Mastercard® is accepted in-store and online and most of the online transactions should go through seamlessly, however, there’s a fraction of transactions that will require additional verification from you.
Online transactions authentication
3D Secure (3DS) is a tool for online transactions that asks you to authenticate certain purchases when you’re shopping online. Going through 3DS verification is necessary for some online retailers which means that shopping with Curve is even safer now.
Integrating Curve with 3DS technology allows our customers to enjoy shopping on multiple websites without experiencing declines and in a safer way. Benefits of 3DS include:
- Extra protection from fraudulent transactions
- Increased confidence when spending (lower number of declines)
Whenever you attempt an online transaction requiring 3DS verification, a notification will pop up on your mobile phone so that you can choose the way of verifying your transaction and whether you’d like to accept or decline a payment. You can verify the transaction by logging into the app, entering an SMS verification code or receiving an email message.
Don’t worry if you didn’t tap the authorization notification on time. Attempt the transaction again and another notification will pop up on your phone. You won’t have to authenticate every payment - only selected transactions will require authorization.
In case of any problems with verifying your transaction, please send us an email at support@curve.com.